Refund policy

We want you to be satisfied with your order. Because we sell food and consumable products, we generally cannot accept returns or exchanges due to food safety and quality considerations.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged or defective, you receive the wrong item, or an item is missing from your order, please contact us within 7 days of delivery.

When contacting us, please include your order number and photos of the product and packaging, when applicable, so we can review the issue.

Once your request has been reviewed, we will notify you of the outcome. If approved, we may provide a replacement or refund, depending on the circumstances.

Approved refunds are issued to the original payment method. Please allow 5–10 business days after a refund is issued for it to appear on your account, depending on your bank or payment provider.

Returns and Exchanges

Due to the nature of our food and consumable products, all food and consumable product sales are final. We do not accept returns or exchanges for change of mind, taste preferences, or products that have been opened or used.

If you believe there is a problem with your order, please contact us before attempting to return or discard the product. Do not send products back to us unless we specifically authorize a return.

Cancellations

Orders may be canceled before they have been processed or fulfilled. If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed, fulfilled, shipped, or handed over to the carrier, it can no longer be canceled.

Submitting a cancellation request does not guarantee that an order can be canceled. If we are able to cancel your order before fulfillment, any applicable refund will be issued to your original payment method.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions about an order, cancellation, damaged or incorrect item, replacement, or refund, please contact us through the contact form provided on our website or at info@bbwbco.com.