Shipping policy

Last updated: September 21, 2026

Thank you for shopping with BBWB Co. This Shipping Policy explains how we process and ship orders placed through our website.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Business days do not include weekends or federal holidays. Processing times may be longer during holidays, promotions, product launches, or periods of unusually high order volume.

You will receive shipping or tracking information when available after your order has been prepared for shipment.

Shipping Rates

Shipping charges are calculated and displayed during checkout.

BBWB Co. currently offers free standard shipping on qualifying website orders of $49 or more, subject to any exclusions or promotional terms displayed at checkout.

The qualifying order amount is calculated after applicable discounts and before any applicable taxes unless otherwise stated during the promotion.

Estimated Delivery

Estimated delivery times are displayed at checkout or provided by the shipping carrier when available.

Delivery estimates begin after an order has been processed and transferred to the carrier. Delivery dates are estimates and are not guaranteed.

Carrier delays, severe weather, holidays, high shipping volumes, incorrect addresses, and other circumstances outside our control may affect delivery.

Tracking

When tracking is available, customers will receive tracking information using the email address or contact information provided with the order.

Tracking information may take some time to update after the carrier receives the package.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you discover an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if an order is returned to us because of an incorrect or incomplete address supplied by the customer.

Lost or Delayed Packages

If tracking shows that your package is significantly delayed, please contact us so we can review the shipment information and determine what options may be available.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the applicable carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide your order number and photographs showing the damaged product and shipping packaging. This information allows us to review the issue and determine whether a replacement or refund is appropriate.

Please do not discard damaged products or packaging until your request has been reviewed.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your shipment, please contact us within 7 days of delivery with your order number and details regarding the issue.

Returns and Refunds

Returns and refunds are handled according to our separate Return & Refund Policy. Because we sell food and consumable products, certain items may not be eligible for return.

Contact Us

For questions regarding shipping or an existing order, please contact BBWB Co. using the contact information provided on our website or email us at info@bbwbco.com